Refund policy

At PiMill, we strive to provide the best shopping experience for our customers. We understand that there may be instances where you may need to return or refund a product. This refund policy outlines the terms and conditions for requesting a refund or return from our online store.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

a. The product was purchased directly from https://store.pimill.com.

b. The refund request is made within 30 days from the date of purchase.

c. The product is unused, in its original packaging, and in the same condition as when it was received.

d. The product is not on the list of non-refundable items (see section 2 below).

1. Non-Refundable Items

The following items are non-refundable and not eligible for returns:

a. Digital products or downloadable goods.

b. Gift cards or e-gift cards.

c. Perishable or consumable items.

d. Personalized or customized items.

e. Items that have been used, damaged, or altered by the customer.

1. Return Process

To request a return or refund, please follow these steps:

a. Contact our customer support team at pimill2017@gmail.com within 30 days of receiving the product. Please provide your order number and a detailed description of the issue.

b. Our customer support team will review your request and provide instructions on how to proceed with the return.

c. Pack the product securely in its original packaging, including any accessories or documentation that came with it. d.

Ship the product back to us using a reliable shipping service with a tracking number. The return shipping costs will be the responsibility of the customer, unless the return is due to a mistake on our part.

e. Once we receive the returned product and verify its condition, we will process the refund within 15 days. The refund will be issued in the original payment method used for the purchase.

1. Refund Options

For eligible refunds, we offer the following options:

a. Refund to the original payment method: The refunded amount will be credited back to the same payment method used during the purchase.

b. Store credit: Instead of a refund, you can choose to receive a store credit for the refund amount, which can be used for future purchases on our website.

1. Damaged or Defective Products

If the product you received is damaged, defective, or different from what you ordered, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary. Please note that photographic evidence or additional information may be required to process such requests.

1. Shipping and Handling Charges

Please note that shipping and handling charges are non-refundable, except in cases where we shipped the wrong item or the product arrived damaged or defective.

1. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [customer support email].

Last updated: [05-27-2023]